Canyon IT, LLC

CANCELLATION AND REFUND POLICY

At CANYON IT LLC, customer satisfaction is our top priority. Before initiating any disputes, we encourage our valued clients to reach out to us directly so we can address any issues. Our email address and phone number are included in the receipt sent after payment.

Once we begin the design process, it requires several hours of dedication, hard work, and internal expenses to create the design. Therefore, by signing up with us, you acknowledge that your payment is non-refundable.

By using our services, you confirm that you have read and understood this refund policy and agree to be bound by it. Payments for web design projects, logo design, initial website mockups, plugin integration, web hosting, SEO, domain registration, and all smaller design components are non-refundable once made. We advise customers to conduct thorough research before trusting us to provide the products discussed via phone, email, or text.

Refunds will only be issued if we are unable to deliver what we promised or if the project’s completion takes significantly longer than described. Change of mind or friendly fraud by customers after signing up will not result in a refund.

Instead of issuing a chargeback, we urge you to contact us directly to resolve any billing issues. Disputing a valid charge from us is considered fraud and is not an appropriate or legal means of obtaining a refund. Payments made by the customer through a payment link or by responding to an invoice cannot be disputed as fraudulent charges.

Please be aware that when a chargeback occurs, we incur fees from the payment processor, which results in a loss for us. Additionally, a higher dispute rate and refund percentage can damage our reputation as a merchant. We ask that customers discuss their concerns with us rather than initiate a dispute. Should we agree to issue a refund, it will be processed within 45 days. We cannot provide immediate refunds, as we must cover our own expenses, and it takes time to make funds available for refunds.

Refunds for cancellations can only be processed if the customer notifies us immediately after making the payment. No refunds will be granted if the web hosting subscription has already started. Reasons such as “change of mind,” “disagreement with a partner,” or any other unrelated matters will not qualify for a refund under any circumstances. CANYON IT LLC reserves the right to grant or deny any refund requests.
Our policies are readily available for review before making any purchase.